Alfred always tries to establish a direct or peer-to-peer (P2P) connection between the Viewer and the Camera device. However, when this direct connection is not possible, the Alfred app will relay the data through an intermediate server so that the Viewer and Camera devices can still talk to each other.
⚠️ Note: Firewalls and other operator limitations might also sometimes affect P2P connections.
Below is a quick illustration of what P2P and relay are:
Source: Peer-to-peer vs relay
A common issue that might be caused by a relay connection is that live-viewing sessions may get cut off every few minutes. If you keep getting disconnected from the Live feeds every few minutes, try to follow the troubleshooting tips:
- 📶 Connect the Viewer device to another network
- 📱 Switch your mobile network type (e.g., 3G/4G/LTE)
- 🌐 Disable any VPN or anti-virus service on your phone
- ❌ Check if a firewall blocks the connection
- 🚫 Check if the connection is restricted or slowed down by your internet service provider
In case of network instability causes your Camera device to go offline, please rest assured that once the network stabilizes, the Alfred Camera app on your device will automatically attempt to reconnect. This feature ensures that your Camera device resumes its normal operation, capturing and streaming videos, as soon as the network conditions allow.
⚠️Note: The effectiveness of this automatic reconnection can still depend on several factors, including the strength of your Wi-Fi signal and the speed of your internet service.
- Why do my Camera devices go offline (including error code 7006/7007/7009/7010)?
- Why do I see error code 7001/7008?
🙋 Still have questions? Please contact us from the More tab in the app.