The refund process depends on where you originally subscribed. Please refer to the applicable instructions below based on your purchase platform.
- Subscriptions Purchased via the Apple App Store
- Subscriptions Purchased via Other Channels
- Refund Eligibility for Requests Handled by Alfred
Subscriptions Purchased via the Apple App Store
Please submit your refund request directly to Apple Support. Refunds for subscriptions purchased through the Apple App Store are handled directly by Apple. App developers, including Alfred, do not have access to view, manage, or process refunds for these transactions.
To request a refund:
- Go to reportaproblem.apple.com and sign in to your Apple ID
Select "Request a refund" from the drop-down menu and choose your reason.
Select your Alfred Premium purchase, then submit your request.
Subscriptions Purchased via Other Channels
Google Play
Refund requests must be submitted directly to Google within 48 hours of the purchase. For instructions, please refer to "How to Request a Refund for a Google Play Purchase."
If you are unable to receive a refund through Google Play, please contact us through Contact Us in the AlfredCamera app. Our Support team will review your request based on our refund eligibility policy below.
PayPal Standard Subscriptions
If you subscribed directly through PayPal, please submit your refund request in accordance with the instructions provided by the PayPal Resolution Center.
AlfredCamera Website or PayPal Guest Checkout
If you subscribed directly through AlfredCamera website or using PayPal guest checkout, please contact us through Contact Us in the AlfredCamera app or submit a Refund Request Form.
Refund Eligibility for Requests Handled by Alfred
For refund requests submitted directly to Alfred, the following eligibility periods apply:
| Plan | Refund Eligibility Period |
| Annual / Monthly | Within 7 days of the transaction date |
| Weekly | Within 48 hours of the transaction date |
Our Customer Support team will review your request and confirm whether it is eligible for a refund.
If you are unable to log in to the app, please submit the Refund Request Form.
🙋 Still have questions? Please contact us from the More tab in the app.