This article contains policies that apply to both our Alfred Premium subscription and the physical good of AlfredCam. Please feel free to refer to the corresponding section for the information required.
Alfred Premium
For both monthly and annual Alfred Premium subscriptions, we offer hassle-free refunds when:
- A refund request is submitted within 7 days of purchase or renewal
- Refunds are required by law in the country/jurisdiction of purchase
To request a refund, please submit a Refund Request Form or contact us via the in-app channel with your Premium order number and our team will provide further assitance.
⚠️Note:
- Due to Apple's policy, we are not allowed to issue refunds for subscriptions made on iOS devices via the App Store directly. Please go to reportaproblem.apple.com to file for a refund request.
- If you subscribed using PayPal guest checkout, please contact us via the AlfredCamera app for further assistance.
AlfredCam
We offer a 14-day money-back guarantee and limited warranty claims applied to AlfredCamera’s physical goods, and only for physical goods, purchased from the AlfredCamera website.
- 14-Day Money-Back Guarantee
- Limited Warranty Claims for Quality-Related Issues
- Return shipping fee
- Received Damaged Product
14-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 14 days after the delivery. Once the returned item arrives back to Alfred’s warehouse for inspection, the refund process will begin. We will refund the money to the payment method used by the purchaser.
Please know that:
- The return must include all accessories and original packaging
- The returned item has no damage caused by physical abuse, accident, natural disaster, or use which is different from Alfred's advice and instructions
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, Alfred refunds the cost of the product itself
- Returns may be rejected if the product does not meet the above requirements
Limited Warranty Claims for Quality-Related Issues
This limited warranty covers defects in materials and workmanship in your AlfredCamera products. For customers outside the EU, the warranty period is one year; for customers within the EU, this warranty is valid for two years from the date you receive the product. Alfred will either replace any defective product or component or accept the return of the product and issue a refund to the original purchaser. The refund can only be sent back to the original payment method used to make the initial purchase.
The following are NOT covered by the Limited Warranty:
- Claims submitted beyond the limited warranty period
- After the initial 14 days after purchase, any issue that is NOT quality-related
- Problems that result from external causes such as accidents or misuse (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
- Problems that result from usage that is not in accordance with product instructions
- Products submitted without valid proof of purchase (e.g. Order number, Sales invoice, or Dated sales receipt)
- Products that are lost or stolen
Return shipping fee
You will be responsible for paying your own shipping costs for returning your item.
Received Damaged Product
In the unlikely event that a product arrives damaged, the customer must contact Alfred Support within 48 hours of receipt. You must include photos of the issue and the tracking number on your package.
See Also:
🙋 Still have questions? Please contact us from the More tab in the app