General Troubleshooting Tips
⚠️ AlfredCam only works with 2.4GHz Wi-Fi, please make sure you choose a 2.4GHz Wi-Fi while pairing.
- Make sure to peel off the plastic sticker on your lens before you start to pair the device
- Make sure to use the cable and power adaptor that came with your original package
- Avoid pairing the device under direct lighting or intense surrounding light source
- Avoid reflection on your mobile screen by scanning the QR code from different angles and distance
- Adjust the brightness of the screen of your Viewer device and scan the QR code within 3 minutes
Error messages and Status LED
Furthermore, you may find the corresponding situation when you're having trouble during the pairing process of your AlfredCam.
⚠️Note: The following paragraph only applies to Firmware version 1.5.0 and above, if your AlfredCam operates in a version lower than 1.5.0 and you're having trouble, please contact us via the in-app channel.
If the Status LED is slowly blinking Green 🟢, but you're unable to pair with your Wi-Fi successfully, you should see the error message along with the voice command below:
| Error code | Voice command | Troubleshoot |
| 301 | Incorrect Wi-Fi type or Wi-Fi name |
Please select or enter the name of a 2.4Ghz Wi-Fi network |
| 302 | Unable to access Wi-Fi |
Check if there are any settings blocking Alfred, such as the firewall or MAC address filters |
| 303 | Incorrect Wi-Fi password |
Make sure you entered the correct password |
| 304 | Unstable Wi-Fi signal |
Please bring your camera closer to the router for a better connection |
If the Status LED is slowly blinking ORANGE 🟠, it indicates the server encountered a temporary error and could not complete your request, please try again in a few minutes or reconnect your AlfredCam to a power source again.
If the Status LED is fast blinking RED 🔴 and GREEN 🟢 during the pairing process, you should see the error message along with the voice command below:
| Error code | Voice command | Troubleshoot |
| 305 | QR code expired |
Make sure to scan the QR Code within 3 minutes |