Troubleshooting & Tips

Pairing

• What if I'm having trouble pairing my AlfredCam?

Connection

• Why do my Camera devices go offline (including error code 7006/7007/7009/7010)?
• Troubleshooting Tips for AlfredCam Connection Issue
• What do I do when I see black screens (including error code 7001/7006/7008)?
• What is a backup connection?
• Why do I see error code 7001/7008?
• Connection Tips for Android Devices

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Live

• Why does it say that Alfred app is in the background or get occupied (7011/7012)?
• Why can't I hear any audio in videos or live feeds?
• Why does my live view still default to Standard resolution after upgrading to Premium?
• Why are my videos or live feeds so blurry?
• What is causing the screens to flicker during live?
• Why can't I access the Camera device (1016/1018/1019)?

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Detection

• Why isn't Activity Detection recording events?
• My camera did not recording some motions
• How do I reduce the number of false alarms?
• Why can't I turn on Activity Detection?
• Why is my Detection Schedule not working?
• Why is my Motion Detection Reminder not working?

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Recordings

• Why can't I record and save videos?
• Why can't I find my videos?
• Will my videos get deleted if I accidentally delete a Camera?
• Why is the video quality not as good as the videos I record on my device?

Account & Settings

• What to do if I have trouble adding members to my Trust Circle (including error code 9005)
• Why can't I find the verification email?
• What should I do if my device is lost or stolen?
• Why can't I log in to my account?
• What if I can't install/update the app?
• What do I do if Viewer Priority isn't working?

Subscription & Payment

• Why am I not upgraded after I've paid for Alfred Premium?
• Why can't I upgrade to Alfred Premium?
• What to do if I find an unauthorized charge?

WebViewer & WebCamera

• Why do I keep seeing AdBlock messages?
• What do I do when I see black screens on my WebViewer?
• What do I do if I accidentally blocked Alfred from accessing my camera and microphone for WebCamera?
• Why do I see the same WebCamera multiple times on the Viewer device?
• Why can't I log into WebViewer?
• Why does WebViewer keep asking me to reconnect?

Other Tips and Resource

• Tips for improving Alfred's stability
• Tips for optimizing Alfred's performance
• Why do I need to leave the camera plugged into power?
• Why is Low-Light Filter so unclear or overexposed?
• Tips for device battery
• Tips for giving your device a fresh start

See all 10 articles