We understand that WebViewer is an essential tool for our users to keep an eye on what matters most from their computers. To provide a more seamless and powerful monitoring experience, we have enhanced several core features and are thrilled to introduce the all-new WebViewer 2.0. This update brings you better performance, more control, and a modern interface for your home security.
What's New in WebViewer 2.0
The most significant upgrade in WebViewer 2.0 is the introduction of Timeline Playback. Previously, WebViewer users could only view Event videos, while Continuous Recording (Playback) was restricted to mobile devices.
With WebViewer 2.0, you can now access every moment of your Continuous Recording directly from your browser. The Timeline Playback also features motion & audio intensity waveforms, allowing you to identify important events at a glance without scrolling through hours of footage.
⚠️ The actual duration of the video available for Playback depends on the recording storage limit of your specific subscription plan.
Additionally, the new Multi-Camera Layouts allow you to monitor multiple camera feeds simultaneously in a single window, eliminating the need to open multiple browser tabs.
What's the Difference Between 1.0 and 2.0?
| Item | WebViewer 1.0 | WebViewer 2.0 |
|---|---|---|
| Layouts | Single view only | 1 / 4 / 16 camera grid |
| Continuous Recording Timeline | Event clips only | 24-hour zoomable timeline with motion & audio intensity waveforms |
| Smart Speed | — | Auto fast-forwards quiet periods, returns to 1× on events |
| AI Detection | Basic motion | Person / Pet / Vehicle, Detection Zone, Schedule, Bounding Box |
| Camera Settings | Mostly in the mobile app | In-browser panel: rename, rotation, Continuous Recording toggle, and more (mobile app still required for full control) |
| Languages | English primarily | EN / 中 / 日 / 한 / ES / PT / ID |
| Keyboard shortcuts | Limited | 1/2/3 for layouts, Space, ← / →, Shift + ← / → |
| EventBook | Standalone page | Integrated across Dashboard & Timeline — accessible from either, with filters, thumbnails, and grouping |
How to Enable
1. Access WebViewer 2.0
- For the best experience, we recommend using the latest Chrome, Edge, or Safari.
- Go to https://alfred.camera/webapp/viewer/ and sign in with your existing AlfredCamera account (Google, Apple, or Email). Your cameras will sync automatically.
2. Switch Layouts (Premium feature)
- Change your view by clicking the 1 / 4 / 16 buttons in the header, or use keyboard shortcuts 1, 2, or 3.
- Press Esc to return from Single view to Grid view.
3. Open Timeline Playback
- Open the timeline: Hover any tile that supports Continuous Recording and click the Play icon in the center of the tile.
- Time range: Click 24h / 4h / 1h / 15m / 5m buttons above the timeline, or scroll the mouse wheel over the timeline to adjust the visible range.
- Navigate: Click anywhere on the timeline to seek. Drag to scrub. Hover a moment on the timeline to preview a thumbnail.
- Playback speed: Choose 1× / 2× / 4× / Smart in the player. Smart Speed automatically fast-forwards quiet periods and returns to 1× on events.
- Keyboard shortcuts: Space to play/pause, ← / → to skip ±10 s, Shift + ← / → to jump to previous / next event.
4. Adjust Camera Settings
- Hover a tile on the Dashboard and click the gear icon (⚙️) to open the web-based Camera Settings panel. From this panel, you can currently:
- Rename the camera — click the pencil icon next to the camera name.
- Rotate the video — 0° / 180° for hardware cameras, or +90° increments for phone cameras.
- Turn Continuous Recording on / off (Premium).
⚠️ Note: The web panel and the mobile app offer different subsets of settings. For full control (motion / sound detection tuning, spotlight, event length, etc.), please continue to use the AlfredCamera mobile app.
5. Upgrade to Premium (Optional)
- Free users will see an upgrade modal when accessing Premium features (e.g., 4/16 layouts, Timeline). Click Subscribe Now and complete checkout with a credit or debit card, Apple Pay, or Google Pay.
- If you have already subscribed via the mobile app, Premium is already active on the web — no re-purchase is needed.
6. Language & Display
- Navigate to Account Settings (⚙️) → Appearance to change your language and default layout preferences.
FAQs
- Can I still use 1.0?
- Does my mobile subscription work on the web?
- Why do I see an empty dashboard after sign-in?
- What does "Camera is occupied by another Viewer" mean?
- Why is the Timeline empty?
- What to do if I forgot my password?
- What does "Unsupported browser" mean?
- Why are some features missing in WebViewer 2.0?
- How do I record a clip manually?
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Can I zoom in on a camera view?
Can I still use 1.0?
No. WebViewer 1.0 has been fully retired and is no longer available or maintained. All monitoring is now handled by WebViewer 2.0, which provides a more powerful and modern experience with Timeline Playback, multi-camera layouts, and additional features.
Does my mobile subscription work on the web?
Yes. Premium status is tied to your AlfredCamera account and unlocks automatically upon signing in.
Why do I see an empty dashboard after sign-in?
Please wait a few seconds for camera statuses to sync. If the dashboard remains empty, please verify that your cameras are properly set up and online in the AlfredCamera mobile app.
What does "Camera is occupied by another Viewer" mean?
Free accounts allow only 1 concurrent Viewer per camera; Premium accounts allow up to 3. Please stop viewing on another device or consider upgrading to Premium.
Why is the Timeline empty?
Timeline requires a Premium subscription and Continuous Recording to be enabled on the camera. If you have already subscribed and enabled this feature, please wait a few minutes after the first activation for the initial video segments to upload.
What to do if I forgot my password?
Password reset is not yet available directly on the web. Please use the "Forgot Password" link in the AlfredCamera mobile app to reset it.
What does "Unsupported browser" mean?
For the best experience, we recommend using the latest version of Google Chrome. Please note that mobile phones and small tablets are not supported for WebViewer 2.0.
Why are some features missing in WebViewer 2.0?
The web service and the mobile app are not identical, and certain features remain exclusive to the mobile app. If you have any feedback or suggestions for WebViewer 2.0, please use the "Send Feedback" option in Account Settings, or submit your thoughts directly at https://form.typeform.com/to/hcy8IImy.
How do I record a clip manually? (Premium)
In Single-View (1-camera layout), Premium subscribers can tap the record button in the live controls bar to save a manual clip. Recordings must be at least 5 seconds long and stop automatically at 30 seconds. When the clip finishes, a persistent notification offers Play — the clip is saved as an event and can be opened over any page.
Note: Manual recording is not available on web cameras. On a shared camera, manual recording only works if the camera's owner is on a Premium plan.
Can I zoom in on a camera view? (Premium)
Yes, in Single-View on Premium plans. Double-click anywhere on the live video to zoom in 2× at that spot, and double-click again to zoom out. Zoom is automatically reset when you switch cameras, change layout, or the camera rotates.
🙋 Still have questions? Please contact us from the More tab in the app.