We understand that WebViewer is an essential tool for our users to keep an eye on what matters most from their computers. To provide a more seamless and powerful monitoring experience, we have enhanced several core features and are thrilled to introduce the all-new WebViewer 2.0. This update is designed to bring you better performance, more control, and a modern interface for your home security.
What's New in WebViewer 2.0
The most significant upgrade in WebViewer 2.0 is the introduction of Timeline Playback. Previously, WebViewer users could only view Event videos, while Continuous Recording (Playback) was restricted to mobile devices.
With WebViewer 2.0, you can now access every moment of your Continuous Recording directly from your browser. The Timeline Playback also features motion & audio intensity waveforms, allowing you to identify important events at a glance without scrolling through hours of footage.
⚠️ Note: The actual duration of the video available for Playback depends on the recording storage limit of your specific subscription plan.
Additionally, the new Multi-Camera Layouts allow you to monitor multiple camera feeds simultaneously in a single window, eliminating the need to open multiple browser tabs.
What's the Difference Between 1.0 and 2.0?
| Item | WebViewer 1.0 | WebViewer 2.0 |
|---|---|---|
| Layouts | Single view only | 1 / 4 / 16 camera grid |
| Continuous Recording Timeline | Event clips only | 24-hour zoomable timeline with motion & audio intensity waveforms |
| Smart Speed | — | Auto fast-forwards quiet periods, returns to 1× on events |
| AI Detection | Basic motion | Person / Pet / Vehicle, Detection Zone, Schedule, Bounding Box |
| Camera Settings | Mostly in the mobile app | In-browser panel (subset) |
| Subscription | App Store / Play Store | PayPal on the web |
| Languages | English primarily | EN / 中 / 日 / 한 / ES / PT / ID |
| Keyboard shortcuts | Limited | 1/2/3 for layouts, Space, ←/→, Shift+←/→ |
| EventBook | Standalone page | Removed — events are now integrated into the Timeline |
How to Enable
1. Access WebViewer 2.0
- Use a supported browser (latest Chrome, Edge, Firefox, or Safari) on a screen at least 1024 px wide.
- Go to https://alfred.camera/webapp/viewer/ and sign in with your existing AlfredCamera account (Google, Apple, or Email). Your cameras will sync automatically.
2. Switch Layouts (Premium feature)
- Easily change your view by clicking the 1 / 4 / 16 buttons in the header, or use keyboard shortcuts 1, 2, or 3.
- Press Esc to quickly return from Single view to the Grid view.
3. Adjust Camera Settings
- Hover over any camera tile on the Dashboard and click the gear icon (⚙️) to open the web-based Camera Settings panel.
⚠️ Note: The web panel and the mobile app offer different subsets of settings. For full control, we recommend using the AlfredCamera mobile app.
4. Upgrade to Premium (Optional)
- Free users will see an upgrade modal when accessing Premium features (e.g., 4/16 layouts, Timeline). You can click "Subscribe Now" to authorize payment via the PayPal pop-up.
- If you have already subscribed via the mobile app, Premium is already active on the web—no re-purchase is needed.
5. Language & Display
- Navigate to Account Settings (⚙️) → Appearance to customize your language preferences, toggle between light/dark themes, and set your default layout.
FAQs
- Can I still use 1.0?
- Does my mobile subscription work on the web?
- Why do I see an empty dashboard after sign-in?
- What does "Camera is occupied by another Viewer" mean?
- Why is the Timeline empty?
- What to do if I forgot my password?
- What does "Unsupported browser" mean?
- Why are some features missing in WebViewer 2.0?
Can I still use 1.0?
Yes. A "Classic" button is available on both the Dashboard and the Login page to switch back to 1.0 at any time. During this transition period, both versions remain available; however, we recommend moving to 2.0 as the Classic version will no longer receive new feature updates.
Does my mobile subscription work on the web?
Yes. Premium status is tied to your AlfredCamera account and unlocks automatically upon signing in.
Why do I see an empty dashboard after sign-in?
Please wait a few seconds for camera statuses to sync. If the dashboard remains empty, please verify that your cameras are properly set up and online in the AlfredCamera mobile app.
What does "Camera is occupied by another Viewer" mean?
Free accounts allow only 1 concurrent Viewer; Premium accounts allow up to 3. Please stop viewing on another device or consider upgrading to Premium.
Why is the Timeline empty?
Timeline requires a Premium subscription and "Continuous Recording" to be enabled on the camera. If you have already subscribed and enabled this feature, please wait a few minutes after the first activation for the initial video segments to upload.
What to do if I forgot my password?
Password reset is not yet available directly on the web. Please use the "Forgot Password" link in the AlfredCamera mobile app to reset it.
What does "Unsupported browser" mean?
For the best experience, we recommend using the latest version of Google Chrome. Please note that mobile phones and small tablets are not supported for WebViewer 2.0.
Why are some features missing in WebViewer 2.0?
The web service and the mobile app are not identical, and certain features remain exclusive to the mobile app. If you have any feedback or suggestions for WebViewer 2.0, please use the "Send Feedback" option in Account Settings, or submit your thoughts directly at https://form.typeform.com/to/hcy8IImy.
🙋 Still have questions? Please contact us from the More tab in the app.