Why do my Camera devices go offline (including error code 7006/7007/7009/7010)?

As Alfred's mission is to make home security accessible to all, there aren't many requirements to use Alfred. However, one of the few requirements for Alfred to work is a stable internet connection. 

Please note that while your device is connected to WiFi, its signals may not be evenly distributed and constant at all times. Also, your internet stability depends on the internet service provider you use. Therefore, most connection issues are out of Alfred's control. In this article, you’ll find some common error codes, connection issues, and troubleshooting tips:

• Types of connection problems
• Status labels in Live feeds
• General tips for improving your connection
• Platform-specific tips (Android/iOS)
  •  

Error Code

When your camera is offline, you may see the following error codes:

• 7006: Camera disconnected during Live.

• 7007: When the camera is not online and not available for connection.

• 7009: The camera is currently low on battery and may go offline.

• 7010: Failed to wake up the camera.

Types of connection problems

If your camera goes offline or if you see the error codes above, below are common reasons that may cause offline issues:

1. 📶 Bad signal or unstable connection on the Camera device
2. 🌐 You are using a VPN, or Alfred is blocked by a firewall or other anti-virus services 
3. 📱 Alfred is interrupted by the phone's system notifications, automatic OS updates, or  battery-saving features 
4. 🔋 The Camera device is out of battery

Status labels in Live feeds

Here are a few tips for you to check the connection between your Camera and Viewer devices. There are some status labels you will see on the top right of the Camera Live feeds. See below to read about what each status label means.

1. Reconnecting 💬
   The Camera device is trying to reconnect to the network. Please check the stability of your network.
2. No Internet ✖️
   The Camera device is not connected to the internet. Please check your connection.
3. Online 💡
   The Camera device is online and ready to go! 

General tips for troubleshooting connection issues

1. 1. Disable your VPN to ensure a more stable connection
   2. Check if there’s any firewall or antivirus software blocking Alfred
   3. Restart your app from time to time
   4. Set up a more stable network environment for your Camera device 
   Do not attempt to run the app in the background
   (Do not press the back, home, or power button after opening the app)
   
   
   
2. Keep devices plugged into a stable power source

Platform-specific tips (Android/iOS)

1. Connection tips for Android Devices 
2. Connection tips for iOS Devices
   

See Also:

• Why do I see error code 7001/7008?

🙋 Still have questions? Please contact us from the More tab in the app.