Account verification can fail due to certain network or browser conditions. Often, VPNs, firewalls, antivirus software, and certain browser plug-ins can interfere with the process and render the link invalid. To address this, please refer to the following steps:
- Different Browser: Please try to see if this issue can be resolved by using Google Chrome
- Disable VPN: If you are using a VPN service, try temporarily disabling it and then attempt to access the verification link again
- Check Firewall Settings: Ensure that your firewall settings are not blocking access to our website or interfering with the verification process
- Antivirus Software: Temporarily disable any antivirus software that might be running, as this can sometimes interfere with website links and email verification processes
- Browser Plug-ins: Disable any browser plug-ins or extensions that could be affecting your browsing experience, especially those related to security or privacy
After making these adjustments, please try accessing the verification link once more. If the link still appears to be invalid, you might also consider trying a different browser or device to see if that resolves the issue.
🙋 Still have questions? Please contact us from the More tab in the app.