Why can't I hear any audio in videos or live feeds?

If you can’t hear the audio in Live feeds or videos, please ensure that you’ve already done the following:

1. Turn up the volume on your Viewer device
2. Turn on the microphone on your Camera device 
3. Unmute your Camera device from your Viewer device
4. Grant Alfred permission to your Camera's microphone

Turn up the volume on your Viewer device

Simply turn up the volume on your devices with the volume buttons.

Source: Verizon Wireless

Turn on the microphone on your Camera device

Please make sure you not only grant microphone access to Alfred but also make sure that your microphone is actually on in your camera's setting!

Unmute your Camera device from your Viewer device

1. Select the Camera device you want to access
   
2. Tap on the speaker icon during a live session to unmute
   

Grant Alfred permission to your Camera's microphone

⚠️ Note: If you’re seeing "Permission(s) needed to keep AlfredCamera working properly” on your Camera device, please follow the steps below: 

📱 For Android devices

1. Go to system setting
2. Tap Apps
   
   
3. Tap AlfredCamera
   
4. Tap Permissions
   
   
5. Tap Microphone
   
6. Choose "Allow only while using the app"
   

📱 For iOS devices

1. Tap on Settings  
2. Swipe down to find all apps
3. Tap on AlfredCamera
   
4. Switch on the Microphone toggle
   

See Also:

• What permissions does Alfred need? How do I turn them on?
• What is Camera audio? 

🙋 Still have questions? Please contact us from the More tab in the app.