To our esteemed AlfredCamera users,
It has come to our attention that between May 24th and May 31st, you may have experienced an interruption in the services provided by AlfredCamera.
During this timeframe, technical irregularities transpired within our system, potentially leading to the following inconveniences:
- Sporadic malfunctioning of the Motion Event recording feature on AlfredCam (Hardware camera)
- Failures in processing payments for subscriptions made via Google Play
We extend our sincere apologies for any disruption these unexpected issues may have caused. We recognize the indispensable nature of our services and regret any adverse effects this interruption may have had on your experience.
We wish to inform you that our skilled technical team has now rectified these issues and our system has resumed its standard operating capacity. In a concerted effort to prevent similar interruptions in the future, we have conducted a comprehensive examination of the root causes and have implemented appropriate countermeasures.
For those who may have encountered unsuccessful payment transactions during this period, we would like to assure you that automatic refunds have been processed for all affected transactions.
As we move forward, we pledge to enhance the resilience of our system in order to provide you with an unfailing and dependable service. We acknowledge our responsibility to uphold the highest standards of service, ensuring your experience with AlfredCamera consistently exceeds expectations.
Should you have any additional queries or require further assistance, we urge you to contact us. Our dedicated support team is on standby to provide comprehensive support, and we are committed to re-establishing and fortifying your confidence in our services.
We deeply appreciate your understanding and patience during this period, and we express our gratitude for your continued support.
The AlfredCamera Team