Dear AlfredCamera Community,
As we continually strive to enhance our services and ensure the highest standards of quality and innovation, we sometimes face the need to make difficult decisions. Today, we're announcing a significant update that affects how you access and use some of our key features.
What's Changing?
Starting November 28, 2023, our recording viewing features, including Activity Event and Continuous Recording Playback, will transition to being exclusive to our Premium subscribers. This change will initially apply to accounts registered from this date forward and will gradually extend to all accounts registered before November 2023.
Why This Change?
We understand that changes, especially those involving access to previously free features, can be unsettling. This decision wasn't made lightly. It's part of our commitment to continually invest in advanced technologies, enhance our infrastructure, and provide superior service quality that meets your evolving needs. By moving these features to our Premium plan, we can ensure ongoing excellence and sustainability in our offerings.
What Does This Mean for You?
- New Users: Accounts created on or after November 28, 2023, will require a Premium subscription to access the Event and Playback viewing features
- Existing Users: If you registered your account before November 2023, this change will be gradually applied to you and the exact time will be announced in the AlfredCamera app
Your Options Moving Forward
- Continue as a free User: As a free user, you'll still enjoy essential AlfredCamera features, including:
- Live viewing
- Instant Motion Alerts
- Downloading and sharing capabilities
⚠️Note: While direct in-app viewing of Activity Events will no longer be available for free users, you can download and interact with these Events externally.
- Upgrade to Premium: For uninterrupted access to recording viewing features and additional premium benefits, we invite you to consider upgrading. Our Premium plan offers:
- HD viewing and recordings
- Zoom capabilities
- A.I.-powered Detection mode
- Customizable Detection Zone
- Extended Event duration up to 120 seconds
- 14-day cloud storage for Activity Events
- Ad-free experience, watermark removal, and timestamp features
- Simultaneous live stream viewing for up to 3 users
This decision is rooted in our dedication to providing the best possible service and ensuring AlfredCamera's long-term growth and innovation. We're here to support you through this transition and remain committed to enhancing your experience with us.
We value your feedback and are here to address any questions or concerns you may have about these changes. Please feel free to reach out to our support team or visit our Help Center for more information.
Thank you for being a part of the AlfredCamera family. Your trust and support inspire us to keep pushing boundaries and delivering the exceptional service you deserve.
Warm regards,
The AlfredCamera Team