Dear AlfredCamera Community,
We are always committed to enhancing the quality of our services and ensuring sustainable growth. However, sometimes we need to make difficult decisions. Today, we are announcing a significant update that will affect how you use some of our key features.
What's Changing?
Starting August 12, 2024, we will no longer offer AlfredCam hardware new users the free Event playback service. This change will apply to users who purchase AlfredCam hardware after August 12.
Why This Change?
We understand that changes, especially those involving the removal of previously free features, can be unsettling. This decision was not made lightly and is based on the following reasons:
- Enhancing Service Quality: To provide you with more reliable and improved services, we need to concentrate our resources on enhancing the overall quality of our offerings. The cost of maintaining and improving the event playback service has increased, and to continue providing high-standard services, we need to make this adjustment.
- Sustainable Business Development: As a company committed to innovation and sustainable growth, we must continue investing in new features and technologies that benefit all users. By restructuring our services, we can maintain a healthy business model, support future advancements, and ensure our products and services are available to our users for the long term.
What Does This Mean for You?
- New Users: If you purchase and register your account on and after August 12, 2024, you will require a Premium subscription to access the Event viewing feature.
- Existing Users: If you purchased and registered your account before August 12, 2024, your access to the Event playback service remains unchanged. Eligibility will be determined based on the purchase date associated with your account.
Your Options
- Continue as a Free User: As a free user, you can still enjoy the following essential features:
- Live viewing
- Instant motion alerts
- Downloading and sharing capabilities
⚠️Note: Free users will no longer be able to view Activity Events directly within the app, but you can still download and view these Events externally.
- Upgrade to Premium: For uninterrupted access to recording viewing features and additional Premium benefits, we invite you to consider upgrading. Our Premium plan offers:
- Better viewing and recording resolution
- Zoom capabilities
- AI-powered Detection mode
- Customizable Detection Zone
- Event duration up to 120 seconds
- 14-day cloud storage for Activity Events
- Ad-free experience, watermark removal, and timestamp features
- Simultaneous live stream viewing for up to three users
Our decision is driven by our dedication to delivering the highest quality service and ensuring the sustained growth and innovation of AlfredCamera. We are here to support you throughout this transition and are dedicated to continuously improving your experience with us.
Your feedback is important to us, and we are available to answer any questions or concerns you might have regarding these changes. Please don’t hesitate to contact our support team or visit our Help Center for further information.
Your trust and support encourage us to continue improving and delivering excellent service.
Warm regards,
The AlfredCamera Team