In this article, you will find out some general suggestions to fix any issues in the app:
Update the app
We update the app regularly for bug fixes and better performance. Updating the app to the latest version might help fix your issue.
Restart your device
Android
- Hold the power button on the side of the phone
- A menu with the option to Shut Down or Reboot will pop up
- Click "Reboot"
- If the operating system doesn't respond, you can hold down both the power and volume up buttons
iOS
- Hold the power button on the side of the phone
- Slide to power off
- If the operating system doesn't respond, you can long-press both the power button and the home key
Factory reset on your camera device
In some situations, other apps could interfere with Alfred’s operation. If none of the steps above work, you might want to reset your camera device to factory settings after backing up your data.
Note: Performing a factory reset will delete all your data and get the software back to its original state.
Android
- Back up your data to your Google account
- Open Settings
- Select System
- Expand the menu by hitting Advanced
- Go into Reset options
- Hit Erase all data (factory reset)
- Tap on Erase all data
- Enter your PIN if prompted
- Select Erase all data and let the phone do its thing
iOS
Use iCloud to back up your phone:
- Open Settings
- Tap on your name at the top of the page
- Tap iCloud
- Tap iCloud Backup
- Tap Back up now
With your phone backed up, please factory reset it by following these steps:
- Open the Settings
- Select General
- Scroll to the bottom and select Reset
- Select Erase All Content and Settings
🙋 Still have questions? Please contact us from the More tab in the app.