Personalized Detection trains your AlfredCam's AI detection on that camera's own event recordings, so it gets better at recognizing the people, pets, and vehicles in your space.
In this article, we'll cover:
What do I need?
A Premium plan — any plan: Lite, Standard, or Plus.
A supported camera — AlfredCam Plus or AlfredCam Plus 2. Phone (software) cameras aren't supported yet.
A microSD card in the camera — your personalized model is saved on it.
About 4 hours of event recordings from the past 7 days, so there's enough footage to learn from.
AlfredCamera app 2026.21.0 or later on the phone you're watching from.
The app checks all of these for you before you pay. If something is missing, it tells you what to do and you won't be charged.
How much does it cost?
Each personalization is a one-time purchase, not a subscription. The price for your region is shown in the app before you pay.
Premium Plus members get their first personalization free. This is once per account.
You can personalize a camera again at any time; each new run is a separate purchase.
How does it work?
Open Camera Settings → Activity Detection → Personalized Detection.
Check the requirements and review how your footage is used.
Start personalizing. Training usually takes about an hour — you can leave the app while it runs.
When it's ready, tap Install to put the personalized model on your camera.
What happens to my footage?
Isolated and automated — Your event footage is securely transferred to an isolated environment and handled by a fully automated pipeline, with no human involvement.
Only for this camera — Your data is only used to personalize the AI for this camera. It is never shared or used for anything else, and all footage is permanently deleted once personalization is complete.
Results may vary — How much detection improves depends on this camera's footage. More varied, more representative recordings usually give better results.
Why don't I see Personalized Detection in my camera settings?
The option appears only when:
the camera is an AlfredCam Plus or AlfredCam Plus 2,
you're the camera's owner (accounts shared through Trust Circle won't see it),
the camera is online, and
the camera's firmware is version 1.24.0 or later.
If your camera is offline, bring it back online and check again.
Can I go back to standard detection?
Yes. In Personalized Detection:
Use standard detection switches the camera back but keeps your personalization, so you can install it again later.
Delete Personalized Detection removes it. Deleting doesn't give back the free run or a purchase.
What if training fails?
You won't be charged again. Your purchase (or your free Premium Plus run) is only used once a personalization is successfully created, so you can simply try again.
I paid, but my personalization didn't start
This usually sorts itself out within a few minutes. Close and reopen the app, then go back to Personalized Detection — if your payment has come through, you'll be able to start without paying again.
If it still doesn't show up, contact us through the More tab in the app with your App Store / Google Play order number, and our team will look into it.
Can I get a refund?
We offer refunds for a Personalized Detection purchase when:
The refund request is submitted within 7 days of the transaction date, and the personalization from that purchase hasn't been used yet.
Refunds are required by law in the country/jurisdiction of purchase.
Once a personalization has been successfully created with a purchase, that purchase can no longer be refunded. A training that fails is never charged, so there's nothing to refund.
To request a refund, please submit a Refund Request Form or contact us via the in-app channel with your order number and our team will provide further assistance.
Note: Due to Apple's policy, we are not allowed to issue refunds for purchases made on iOS devices via the App Store directly. Please go to reportaproblem.apple.com to file for a refund request.